Featured Frequently Asked Questions
1.Which size should I take?

It’s crucial your feet love our socks. Therefore you need to carefully choose the correct size. We do offer three different sizes and you can have a look at the size-chart below.

size-of-your-socks-my-sock-factory 

If you find yourself in between sizes we recommend you choose the smaller one, as our socks can easily stretch and adapt, otherwise you may find the sock a little too big.

2.What are your shipping costs?

Shipping costs are based on the total amount of your basket and final delivery destination. Please see below a chart showing costs per country:

shipping-costs-my-sock-factory

3.Composition of our products

100% made in France, from high quality cotton, our socks comply with European quality standards (Oeko-Tex® Standard 100 Class) which guarantees increased comfort and durability.

We have carefully chosen the quality of our socks, tested and worn them, to ensure a maximum in wearing comfort, even for the most delicate feet.

Our supplier uses indian and/or american cotton. His cotton is dyed by an Italian company which is established since 1993 and is certified with Oeko-Tex® Standard 100 Class / GOTS - Global Organic Textile Standard / Cotton USA / Amicor / Amicor 40 60 / Sanitized.

For exact composition, please refer to each product sheet.

4.How to return an order? 

The User may withdrawal from the contract within fifteen (15) days beginning on the day he/she received his/her parcel. In this respect, the User is entitled to get a full refund of his/her order’s price. He/ she does not have to justify his/her wish to cancel but he/she shall fill the return form attached to his/her invoice. He/she shall only bear the direct costs of returning the goods, unless otherwise stated in the User’s country of residence.

MY SOCK FACTORY will only accept returns of merchandise in their original condition and packaging.

Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.

If MY SOCK FACTORY is responsible, all shipping fees for the return will be reimbursed.

Please send your products to the following address:

 My Sock Factory c/o Bitouci Sarl

Chemin du Repos 5

1213 Petit Lancy

Suisse

MY SOCK FACTORY shall refund the costs of the item using the same method by which the User paid for them. Please ensure that you have access to this account, MY SOCK FACTORY does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.

5.What are your transit times?

Transit times will depend on the chosen carriers as well as the final destination. Please find below an indicative chart showing most countries we do deserve.

transit-times-my-sock-factory

*Transit Time may fluctuate based on the selected carrier.

Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

6.Care Instructions

To keep the beauty and softness of your socks, we recommend that you wash them at 40°C maximum, if possible inside out. Also, try to avoid iron at high temperature and dryer.

 All socks made with special threads as Lurex/ Viscose / Wool / Angora etc must be washed at 30°C max.

FAQ topics
Our Products
1 .Which size should I take?

It’s crucial your feet love our socks. Therefore you need to carefully choose the correct size. We do offer three different sizes and you can have a look at the size-chart below.

size-of-your-socks-my-sock-factory 

If you find yourself in between sizes we recommend you choose the smaller one, as our socks can easily stretch and adapt, otherwise you may find the sock a little too big.

2 .Composition of our products

100% made in France, from high quality cotton, our socks comply with European quality standards (Oeko-Tex® Standard 100 Class) which guarantees increased comfort and durability.

We have carefully chosen the quality of our socks, tested and worn them, to ensure a maximum in wearing comfort, even for the most delicate feet.

Our supplier uses indian and/or american cotton. His cotton is dyed by an Italian company which is established since 1993 and is certified with Oeko-Tex® Standard 100 Class / GOTS - Global Organic Textile Standard / Cotton USA / Amicor / Amicor 40 60 / Sanitized.

For exact composition, please refer to each product sheet.

3 .Care Instructions

To keep the beauty and softness of your socks, we recommend that you wash them at 40°C maximum, if possible inside out. Also, try to avoid iron at high temperature and dryer.

 All socks made with special threads as Lurex/ Viscose / Wool / Angora etc must be washed at 30°C max.

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Shipping
1 .What are your shipping costs?

Shipping costs are based on the total amount of your basket and final delivery destination. Please see below a chart showing costs per country:

shipping-costs-my-sock-factory

2 .What are your transit times?

Transit times will depend on the chosen carriers as well as the final destination. Please find below an indicative chart showing most countries we do deserve.

transit-times-my-sock-factory

*Transit Time may fluctuate based on the selected carrier.

Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

3 .Can I track my parcel?

You will get a tracking number when your parcel will be shipped from our warehouse.

If you haven’t received your order after 15 working days following our confirmation of shipping, please contact us by email at info@www.mysockfactory.ch

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Return & Exchange
1 .My parcel has arrived damaged or items were missing, what should I do?

We kindly request you to check the parcel upon arrival for eventual damage and the correct content. 

If you notice missing items or any damage to the product, please file a complaint with the parcel service and inform My Sock Factory, within 7 days after delivery. We will replace any missing or damaged items with identical ones.

2 .How to return an order? 

The User may withdrawal from the contract within fifteen (15) days beginning on the day he/she received his/her parcel. In this respect, the User is entitled to get a full refund of his/her order’s price. He/ she does not have to justify his/her wish to cancel but he/she shall fill the return form attached to his/her invoice. He/she shall only bear the direct costs of returning the goods, unless otherwise stated in the User’s country of residence.

MY SOCK FACTORY will only accept returns of merchandise in their original condition and packaging.

Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.

If MY SOCK FACTORY is responsible, all shipping fees for the return will be reimbursed.

Please send your products to the following address:

 My Sock Factory c/o Bitouci Sarl

Chemin du Repos 5

1213 Petit Lancy

Suisse

MY SOCK FACTORY shall refund the costs of the item using the same method by which the User paid for them. Please ensure that you have access to this account, MY SOCK FACTORY does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.

Order
1 .Is there a minimum spend?

There is no minimum order value on our online shop.

2 .Can I change or amend my order once it has been placed?

Unfortunately, once an order has been placed, we are not able to amend or change it. However, we do invite you to contact us as soon as possible to see what can be done.

3 .How can I redeem my promotional voucher?

If you have a discount voucher, please enter the promotion code at the last online booking step. If the voucher code is valid, the amount will be automatically updated.

Please pay attention to the below information regarding promotional voucher:

- Only one voucher can be redeemed per order

- Vouchers can only be redeemed once

- Vouchers may have a minimum order value

- Vouchers can only be used before you finalize your order. They can’t be deducted from a finalized or shipped order

- Always check the expiry date of your promotional voucher

Payment and Securtiy
1 .Which methods of payment are you offering?

We do offer following methods of payment:

- Credit card (Visa, Mastercard or Postcard) 
- Paypal
- Paper invoice (+2.90CHF)

With the monthly invoice (PowerPay) -  you can pay your online purchases easily by invoice with a part payment option. MF Finance AG / PowerPay as an external payment service provider offers the payment method "payment via invoice". At the end of the payment process PowerPay takes over  the resulting invoice requirement and handles the corresponding payment option. By selecting the monthly invoice you accept the terms and conditions of  PowerPay. (powerpay.ch/agb-en)

The monthly invoice will be sent in the following month by mail. In partial payment, you at least have to pay 10% of the outstanding invoice amount each month. In this way you can easily decide for yourself, in how many installments you like to pay. Please note that each invoice will include an administration fee of CHF 2.90.

Within  this contract, MF Finance AG / PowerPay grants the customer a consumer loan under Art. 12 KKG, unless he uses the part payment option and no refusal reason under Art. 7 para. 1 KKG exists.

To every order, we reserve the right to amend specific methods of payment and to offer other available methods of payment.

2 .Are payments by credit card secured?

All data related to your payment method will be ENCRYPTED and NOT STORED ON OUR SERVERS

All transactions on this website are processed using PostFinance AG/Aduno AG, a secure online payment gateway that encrypts your card details in a secure host environment.

3 .I've had a problem with the payment, what can I do?

Sometimes our service providers, PostFinance or Aduno will not accept payment with several credit cards. This happens because the system redirects to your own bank so you can identify yourself for security reasons. When communication can’t be established for some reason, our payment platform will proceed to cancel the operation as a security measure.

If this happens you can proceed with the payment via PayPal, without the need of having an account registered with them. In this case you should not find any problems at all and it will still be a safe and secure transaction.

 

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My Account on My Sock Factory
1 .How to shop on My Sock Factory?

Shopping at My Sock Factory is easy:

-  Use product links and click on it

-  Once you have found an item, choose your size and quantity and click on the 'ADD TO CART’ button on the product page

-  Review the items in your shopping bag by clicking the 'CART' link at the top of the page

-  Click on 'CHECK OUT' to complete your order

There is no minimum order value in the My Sock Factory online shop

2 .Your Account on My Sock Factory

All you need to create your My Sock Factory account is an e-mail address and a password:

1. Click on Login, which can be found on the top right-hand corner of your screen

2. Enter your email address and password under 'I am a new customer' and click on 'Next'. Please complete all fields marked with an asterisk *. They will be needed to get identified next time you visit us.

3. We suggest that you check the information provided carefully, making sure it is correct before you click on “Next”.

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

If you do face any issue while creating your account, please just email us at info@mysockfactory.com

Register with us and you'll be able to enjoy the following benefits through your My Sock Factory account:

-  Track your orders and review past purchases

-  Save your address

-  Manage your account details, address book and email preferences

 

3 .I’ve forgotten my Password – What should I do?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

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