These general terms and conditions shall apply for all business dealings between customers and BITOUCI Sarl (Chemin du Repos 5, 1213 Petit-Lancy) transacted via the E-Shop thesockfactory.ch or the-sock-factory.com
By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
Bitouci Sarl reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Bitouci Sarl has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify The Sock Factory immediately of any breach of security or unauthorized use of your account.
By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
Bitouci Sarl reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
The sale is concluded once the customer has validated his/her basket by clicking on the “confirmation” button and when he/she receives a confirmation through e-mail.
The data registered by Bitouci Sarl constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
The prices payable for the items you order are those displayed on this website on the date you place your order but excluding delivery charges.
Bitouci Sarl reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.
As Bitouci Sarl is exempted from Value-Added Tax (VAT), Bitouci Sarl does not apply it to his prices.
You agree to only receive your invoices from us solely through electronic transmission. With the exception of payments by paper invoice.
Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes. Bitouci Sarl does not have access to the confidential data related to the payment. The data is encrypted and transmitted to the PostFinance/Aduno companies through a secure system to which Bitouci Sarl does not have access.
Monthly invoice with part payment option (PowerPay)
With the monthly invoice (PowerPay) - you can pay your online purchases easily by invoice with a part payment option. MF Finance AG / PowerPay as an external payment service provider offers the payment method "payment via invoice". At the end of the payment process PowerPay takes over the resulting invoice requirement and handles the corresponding payment option. By selecting the monthly invoice you accept the terms and conditions of PowerPay. (powerpay.ch/agb-en)
The monthly invoice will be sent in the following month by mail. In partial payment, you at least have to pay 10% of the outstanding invoice amount each month. In this way you can easily decide for yourself, in how many installments you like to pay. Please note that each invoice will include an administration fee of CHF 2.90.
Within this contract, MF Finance AG / PowerPay grants the customer a consumer loan under Art. 12 KKG, unless he uses the part payment option and no refusal reason under Art. 7 para. 1 KKG exists.
To every order, we reserve the right to amend specific methods of payment and to offer other available methods of payment.
Retention of title - The goods supplied remain our property until the complete payment has been effected.
The shipping price depends on the order and is indicated in the shopping cart. Free shipping from CHF 45.-
All orders confirmed by Bitouci Sarl will be delivered to the delivery address you specify when placing your order.
Bitouci Sarl does its utmost to ensure deliveries within two working days after receipt of an order.
Deliveries can only be made to the countries specified on this website.
Bitouci Sarl will make every reasonable effort to fulfill its obligations. However, Bitouci Sarl cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products. If the delay is longer than 4 weeks against the estimated time of arrival, you shall be entitled to end the Contract. You will not be entitled to make a claim, notably for damages, for payment of compensation or for price reductions.
It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
In case you observe damage or missing items, you must notify and file claim with the carrier and inform Bitouci Sarl within 7 days after the delivery. Bitouci Sarl shall in such a case provide you with identical replacement merchandise.
COLOURS: We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
You have the right to return any merchandise that does not suit you within 10 days after receipt of the order.
Bitouci Sarl will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.
If Bitouci Sarl is responsible, all shipping fees for the return will be credited by a voucher that can be used for a future order.
Please send your products to the following address:
5 Chemin du Repos
Products taken back will be reimbursed in full by Bitouci Sarl to the same credit card account. Please ensure that you have access to this account, Bitouci Sarl does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.
The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Bitouci Sarl shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed.
IN NO EVENT SHALL Bitouci Sarl BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Bitouci Sarl), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.
We will store and treat as confidential all of the data required for ordering. This information will not be made available to third parties.
Information on method of payment shall be transmitted in encrypted form and will not be stored.
The customer may request that his information be deleted at any time simply by sending an inquiry, which Bitouci Sarl will then immediately confirm back to him.
The business relation between Bitouci Sarl and the cutomer are regulated by the Swiss Law.
For any litigation between Bitouci Sarl and the customer, the applicable jurisdiction is the one of the location of the headquarters of Bitouci Sarl in Geneva. (Petit-Lancy).